Clear, outcome-based service levels and a transparent catalog of everything we deliver — so you always know what you’re getting and how it’s measured.
What’s included
- 15-minute response SLA on P1 incidents
- Published targets for uptime, MTTR, and first-call resolution
- Transparent, role-based service catalog and pricing
- Monthly SLA attainment reporting — no asterisks
- Escalation paths and named points of contact
- Continuous-improvement reviews
Why Resolve Tech Solutions
- Every ticket is owned by a US-based engineer in our Addison, TX NOC/SOC — no offshore handoffs for end-user support.
- 24x7x365 monitoring, response, and remediation, with a 15-minute response SLA on P1 incidents.
- Backed by 1,000+ RTS technology consultants across cloud, data, security, and SAP — when a ticket becomes a project, the experts are already on staff.
- Outcome-based SLAs reported every month: uptime, MTTR, first-call resolution, CSAT, and measurable risk reduction.
Ready to talk? Start with a free IT & risk assessment or reach a Dallas-based engineer.