Hawk AI, our agentic AI platform, runs your full IT estate — endpoints to datacenter, cloud to security — from a US-based NOC and SOC, automating the work that drives cost down and SLAs up. The result: enterprises reduce managed IT spend by up to 40% while response and resolution get measurably faster — all on a secure, compliance-grade foundation proven first where RTS is its own hardest customer.
Hawk AI is what makes platform-driven managed services possible. Agentic automation triages, correlates, and resolves across your environment — compounding with every ticket, alert, and incident — so managed IT cost comes down by up to 40%, SLAs go up, and engineers spend their time preventing issues instead of chasing them.
See how Hawk AI works →Every alert arrives pre-loaded with asset context and probable root cause. Engineers start informed, not from scratch.
Alert correlation trained on your environment. The longer Hawk AI runs, the quieter the false positives get.
AI-assisted RCA at incident time — driving genuine fixes, not workarounds that resurface next quarter.
Monitoring, ticket, change, and incident data stitched into one real-time operational picture.
Resolution patterns become versioned SOPs. New engineers inherit the experience of every incident before them.
One platform-driven partner for the full enterprise IT estate. Endpoints, identity, network, datacenter, cloud, and security — operated 24x7 from our US-based NOC/SOC and orchestrated by Hawk AI, with deep RTS engineering on call when complexity hits.
White-glove L1–L3 support staffed entirely from the US — no offshore call routing for end-user support.
A US-based SOC fused with our service desk — one team to detect, respond, and remediate. Built for compliance-driven industries.
Day-2 operations for Azure, AWS, and Google Cloud — FinOps, governance, security, and modernization by certified engineers.
Enterprise-class network performance, availability, and visibility — managed end-to-end from edge to core.
On-prem still matters. We manage the workloads, hardware, virtualization, and DR underpinning your most critical systems.
Securely productive end users — across Microsoft 365, Teams, SharePoint, and Copilot — all governed and supported.
Most MSPs are stuck in 2015 — keeping the lights on but unable to transform, or consultancies that leave before it’s real. RTS runs on an agentic AI platform: we run what we build and build on what we run, so every service above sits on a wheel that compounds value with each turn.
assess · architect · roadmap
integrate · modernize · deliver
manage · secure · optimize
Before any tool, control, or accelerator reaches a client, it runs inside RTS’s own operations first. What you receive is a managed service grounded in experience, not theory — the differentiator a competitor can’t copy.
Managed Services is the engine that runs your IT — and the one you’re here for. Behind it, two more engines let the same accountable team transform and innovate whenever you need more than run.
The full catalog above — 24x7 operations across endpoints, security, cloud, network, datacenter, and workplace.
Explore the catalog → 02Integration, delivery & software projects; cloud, ERP & digital transformation — handed straight to Run.
Explore the engine → 03AI strategy, platforms, agents, and managed AI services — woven into any engagement.
Explore the engine →RTS built its operating model serving clients where downtime, a failed control, or a slow response carries real consequences. That discipline isn’t a vertical practice — it’s the standard every managed service is delivered to, every client, every shift.
Every managed service is delivered with the controls, evidence, and reporting your auditors expect — across the regulations that govern mid-market and enterprise IT.
When downtime, a failed audit, or a breach carries genuine weight, generalist IT isn’t enough. Our managed services are tuned to regulated and operationally critical industries.
Patient safety and uptime under HIPAA / HITRUST — where a clinical outage is a care event.
HIPAA · HITRUST · 24x7 clinicalOT/IT convergence and plant-floor uptime — where a stopped line is lost revenue by the minute.
OT/IT · SAP · CMMC-readyGrid reliability and NERC CIP-aligned security — where the consequence is measured in communities.
NERC CIP · SCADA · GridRemote field operations and hardened OT — where sites are unforgiving and connectivity is life-safety.
Upstream · Midstream · RefiningState and local through classified federal — ITAR, CJIS, and cleared delivery where compliance is non-negotiable.
DIR 5761 · CJIS · ITAR · ClearedTrading-desk reliability and regulator-ready evidence — where seconds and audit trails both matter.
GLBA · SEC · SOXNumbers, before/after, and named outcomes — see the work →
Whether you’re replacing an underperforming MSP, scaling a complex enterprise estate, or standing up a secure, compliant platform for a regulated environment — we’ll show you the numbers before you commit.
A 30-minute session with a solution engineer. We benchmark your environment, identify cost and SLA gaps, and show you the math before you commit.
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