White-glove L1–L3 support staffed entirely from our Addison, Texas office. When something breaks, your users reach a real engineer — not a call tree — and that engineer owns the ticket until it’s resolved.
What’s included
- 24x7x365 US-based L1, L2, and L3 service desk
- End-user, endpoint, and identity management
- Microsoft 365 & Google Workspace operations
- Patching, MDM, and asset lifecycle management
- Onboarding / offboarding automation
- Dedicated Customer Success Manager and quarterly business reviews
Why Resolve Tech Solutions
- Every ticket is owned by a US-based engineer in our Addison, TX NOC/SOC — no offshore handoffs for end-user support.
- 24x7x365 monitoring, response, and remediation, with a 15-minute response SLA on P1 incidents.
- Backed by 1,000+ RTS technology consultants across cloud, data, security, and SAP — when a ticket becomes a project, the experts are already on staff.
- Outcome-based SLAs reported every month: uptime, MTTR, first-call resolution, CSAT, and measurable risk reduction.
Ready to talk? Start with a free IT & risk assessment or reach a Dallas-based engineer.