RTS Managed Services Division US-Based Service Desk · Dallas, TX
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Public Sector / DIR

As a Texas DIR CPO-5761 contract holder, RTS makes it easy for public-sector organizations to procure and consume managed IT and security services.

Talk to a Solutions Engineer Free IT Assessment

From state and local to classified federal, compliance is non-negotiable. We advise, build, and run cleared, ITAR- and CJIS-aligned delivery — available through Texas DIR contract CPO-5761.

How RTS helps government & public sector

  • Streamlined procurement via Texas DIR CPO-5761
  • CJIS, CMMC, and StateRAMP-aligned delivery
  • 24×7 US-based service desk and SOC
  • Legacy modernization and cloud migration
  • Citizen-service application support
  • Transparent, contract-compliant reporting

Why Resolve Tech Solutions

One team that advises, builds, and runs — so this is never a hand-off, it’s one turn of a compounding flywheel.

  • Proven on Customer Zero — we run it in our own regulated environment first, so the advice is grounded in experience, not theory.
  • Run like it’s regulated — delivered to the bar our ITAR, cleared, and classified-federal clients require — regulated or not.
  • One accountable team — US-based engineers in our Addison, TX NOC/SOC, 24x7x365, 15-minute P1 response SLA, no offshore handoffs.
  • Outcomes every turn — 1,000+ consultants behind the desk and monthly outcome-based SLAs: uptime, MTTR, first-call resolution, risk reduction.

Ready to talk? Start with a free IT & risk assessment or reach a solution engineer.