RTS Managed Services Division US-Based Service Desk · Dallas, TX
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Imprivata — Clinical Identity & Access

Tap-and-go single sign-on, EPCS-ready MFA, and privileged access — Imprivata implemented and managed so clinicians spend time with patients, not passwords.

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Clinicians can log in and out of shared workstations dozens of times a shift. Imprivata replaces repetitive password entry with a badge tap — and adds the strong authentication that e-prescribing and remote access require. RTS implements and manages the full Imprivata platform so the technology disappears into the clinical workflow.

What we implement & manage

  • OneSign SSO & tap-and-go — proximity-badge single sign-on and fast user switching at shared clinical workstations, with No Click Access into the EHR. Login drops from roughly 45 seconds to a badge tap.
  • Confirm ID for EPCS & MFA — DEA-compliant multi-factor authentication for electronic prescribing of controlled substances (EPCS), provider identity proofing, and step-up MFA for remote and privileged access.
  • Imprivata with VDI / AVD — instant, roaming access into virtual desktops, so tap-and-go works seamlessly with Managed Azure Virtual Desktop and other VDI.
  • Privileged & vendor access — Privileged Access Management and controlled, fully audited third-party and vendor access to sensitive systems.

How it works

We assess your workstation, EHR, and identity environment, design the Imprivata architecture (appliances/agents, enrollment, badge readers, and policies), and integrate it with Microsoft Entra ID or your existing directory. We roll it out department by department with clinician enrollment and floor support — then operate it for you: monitoring, upgrades, badge and enrollment management, and audit reporting as part of your managed services.

Healthcare outcomes

  • Hours of clinician time given back each week through tap-and-go access
  • EPCS and access workflows that stand up to DEA and HIPAA audit scrutiny
  • Complete, attributable audit trails of who accessed what, where, and when
  • Stronger security without adding friction to patient care

Why Resolve Tech Solutions

One team that advises, builds, and runs — so this is never a hand-off, it’s one turn of a compounding flywheel.

  • Proven on Customer Zero — we run it in our own regulated environment first, so the advice is grounded in experience, not theory.
  • Run like it’s regulated — delivered to the bar our ITAR, cleared, and classified-federal clients require — regulated or not.
  • One accountable team — US-based engineers in our Addison, TX NOC/SOC, 24x7x365, 15-minute P1 response SLA, no offshore handoffs.
  • Outcomes every turn — 1,000+ consultants behind the desk and monthly outcome-based SLAs: uptime, MTTR, first-call resolution, risk reduction.

Ready to talk? Start with a free IT & risk assessment or reach a solution engineer.