RTS Managed Services Division US-Based Help Desk · Dallas, TX
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Retail & Distribution

From the POS to the distribution center, RTS keeps multi-site retail operations reliable, secure, and PCI-ready.

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From the POS to the distribution center, RTS keeps multi-site retail operations reliable, secure, and PCI-ready.

How RTS helps retail & distribution

  • POS reliability and store-level support
  • Multi-site network and Wi-Fi management
  • PCI DSS readiness and segmentation
  • Supply-chain and warehouse system support
  • 24×7 monitoring across all locations
  • Seasonal-peak scaling and support

Why Resolve Tech Solutions

  • Every ticket is owned by a US-based engineer in our Addison, TX NOC/SOC — no offshore handoffs for end-user support.
  • 24x7x365 monitoring, response, and remediation, with a 15-minute response SLA on P1 incidents.
  • Backed by 1,000+ RTS technology consultants across cloud, data, security, and SAP — when a ticket becomes a project, the experts are already on staff.
  • Outcome-based SLAs reported every month: uptime, MTTR, first-call resolution, CSAT, and measurable risk reduction.

Ready to talk? Start with a free IT & risk assessment or reach a Dallas-based engineer.