RTS Managed Services Division US-Based Service Desk · Dallas, TX
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ServiceNow

RTS implements and manages ServiceNow to streamline IT, security, and business workflows on a single platform.

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RTS implements and manages ServiceNow to streamline IT, security, and business workflows on a single platform.

What’s included

  • ServiceNow implementation and configuration
  • ITSM, ITOM, and ITAM modules
  • Security operations (SecOps) workflows
  • Custom application development
  • Integrations with your tools
  • Managed administration and support

Why Resolve Tech Solutions

One team that advises, builds, and runs — so this is never a hand-off, it’s one turn of a compounding flywheel.

  • Proven on Customer Zero — we run it in our own regulated environment first, so the advice is grounded in experience, not theory.
  • Run like it’s regulated — delivered to the bar our ITAR, cleared, and classified-federal clients require — regulated or not.
  • One accountable team — US-based engineers in our Addison, TX NOC/SOC, 24x7x365, 15-minute P1 response SLA, no offshore handoffs.
  • Outcomes every turn — 1,000+ consultants behind the desk and monthly outcome-based SLAs: uptime, MTTR, first-call resolution, risk reduction.

Ready to talk? Start with a free IT & risk assessment or reach a solution engineer.