Managed Services is the Run engine of the RTS flywheel — the 24×7 operation that keeps your whole technology estate secure, current, and accountable. We don’t just keep the lights on; we operate what gets built and feed what we learn back into Advise and Build.
What we run
- Managed IT & Service Desk — white-glove L1–L4 support staffed entirely by U.S.-based engineers, plus endpoint, identity, and M365 operations.
- Cybersecurity & MSSP — 24×7 SOC, MDR/EDR/NDR, SIEM, vulnerability management, and vCISO.
- Cloud Managed Services — day-2 operations, FinOps, and security across Azure, AWS, and Google Cloud.
- Network & Connectivity — managed SD-WAN, SASE, LAN/Wi-Fi, and observability.
- Infrastructure & Datacenter — on-prem, virtualization, storage, backup, and DRaaS.
- Modern Workplace & M365 — Teams, SharePoint, Purview, and Copilot, governed and supported.
How the Run engine works
- AI-assisted service delivery with measurable operational outcomes.
- 24x7x365 monitoring, response, and remediation, with a 15-minute response SLA on P1 incidents.
- Outcome-based SLAs reported monthly: uptime, MTTR, first-call resolution, and risk reduction.
- vCIO advisory and quarterly business reviews that loop operations back into strategy.
Need to advance, not just operate? The Run engine hands directly to Professional Services and Juno Labs AI — same team, same accountability.
Ready to talk? Start with a free IT & risk assessment or reach a solution engineer.