RTS Managed Services Division US-Based Service Desk · Dallas, TX
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Energy & Utilities

RTS supports grid reliability and operational security for utilities — with the controls regulators expect and the uptime customers demand.

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Grid reliability is measured in communities, not tickets. We advise, build, and run NERC CIP-aligned security and SCADA-aware operations — on a foundation we hold ourselves to first.

How RTS helps energy & utilities

  • NERC CIP-aligned managed security
  • SCADA-aware monitoring and segmentation
  • Smart-meter and OT data infrastructure
  • 24×7 NOC/SOC coverage
  • Disaster recovery for critical systems
  • Audit and compliance reporting

Why Resolve Tech Solutions

One team that advises, builds, and runs — so this is never a hand-off, it’s one turn of a compounding flywheel.

  • Proven on Customer Zero — we run it in our own regulated environment first, so the advice is grounded in experience, not theory.
  • Run like it’s regulated — delivered to the bar our ITAR, cleared, and classified-federal clients require — regulated or not.
  • One accountable team — US-based engineers in our Addison, TX NOC/SOC, 24x7x365, 15-minute P1 response SLA, no offshore handoffs.
  • Outcomes every turn — 1,000+ consultants behind the desk and monthly outcome-based SLAs: uptime, MTTR, first-call resolution, risk reduction.

Ready to talk? Start with a free IT & risk assessment or reach a solution engineer.