RTS Managed Services Division US-Based Service Desk · Dallas, TX
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Why RTS

Run like it's regulated — proven on ourselves first, on a foundation from commercial to classified.

Two things make RTS genuinely hard to replace: the team that advises is the team that builds and runs — one accountable partner across the full engagement. And the operating standard that team holds itself to was built for the hardest environments we serve.

Our hardest customer is ourselves

Customer Zero: every tool, control, and accelerator runs inside RTS’s own operations first. What reaches you is advice grounded in experience and IP that’s already battle-tested — not theory.

Proven where failure isn’t an option. Applied everywhere.

Powered by Hawk AI and Agentic AI automation.

RTS built its operating model serving clients where downtime, a failed control, or a slow response carries real consequences — clinical outages, stopped production lines, regulatory exposure. That discipline isn’t a vertical practice or a premium tier. It’s how the NOC runs every shift, how Hawk AI is tuned, how SOPs are written and versioned. Every client gets the same standard.

We currently support these certifications and frameworks:

  • CMMC / NIST 800-171, CJIS, HIPAA / HITRUST
  • SOC 2 Type II, PCI DSS, ISO 27001
  • Texas DIR contract CPO-5761
  • NERC CIP, GLBA, SEC, SOX

One team, end to end

Advise, Build, and Run under one roof — backed by 1,000+ technology consultants and outcome-based SLAs reported monthly: uptime, MTTR, first-call resolution, and measurable risk reduction.

Ready to talk? Start with a free IT & risk assessment or reach a solution engineer.