RTS Managed Services Division US-Based Service Desk · Dallas, TX
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Managed SOC (24×7)

A 24x7 US-based Security Operations Center that monitors, triages, and responds to threats across your environment — the same team that runs your service desk, so security and…

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A 24×7 US-based Security Operations Center that monitors, triages, and responds to threats across your environment — the same team that runs your service desk, so security and operations never finger-point.

What’s included

  • 24x7x365 monitoring and alert triage from a US-based SOC
  • Threat detection, hunting, and containment
  • SIEM-driven correlation and log analysis
  • Integrated EDR / NDR response
  • Monthly threat and posture reporting
  • Co-managed model that augments your internal team

Why Resolve Tech Solutions

One team that advises, builds, and runs — so this is never a hand-off, it’s one turn of a compounding flywheel.

  • Proven on Customer Zero — we run it in our own regulated environment first, so the advice is grounded in experience, not theory.
  • Run like it’s regulated — delivered to the bar our ITAR, cleared, and classified-federal clients require — regulated or not.
  • One accountable team — US-based engineers in our Addison, TX NOC/SOC, 24x7x365, 15-minute P1 response SLA, no offshore handoffs.
  • Outcomes every turn — 1,000+ consultants behind the desk and monthly outcome-based SLAs: uptime, MTTR, first-call resolution, risk reduction.

Ready to talk? Start with a free IT & risk assessment or reach a solution engineer.